Welcome! This is a guide to using Confluence as a knowledge base. You will find this guide useful if you want to produce a knowledge base with a survey, content curation, intelligent search and standardized templates.
In these pages, we'll show you how to use Confluence to achieve a high-functioning knowledge base, including these features:
- Using Templates
- Subscriptions (RSS or Email)
- Exporting articles (PDF or Word)
- Organizing content (hierarchically or by label)
- Involving Customers (using comments)
- Populating data
- Scripts to update content programatically
- A "Was This Helpful?" survey
- Intelligent searching algorithms (higher ranked articles are promoted in search results)
- Targeted searching across specified Confluence spaces and content types
- How to show related content
- Extensive metrics and reporting
- Maintenance
PAGES IN THE GUIDE
- Creating Your Knowledge Base Space
- Using Templates and Formatting Macros in a Knowledge Base
- Proactive Communications in a Knowledge Base
- Additional Plugins for a Knowledge Base